Refund, Cancellations, Returns, and Exchanges Policy

At Office Stash (Pty) Ltd, we want you to be 100% satisfied with your order. We source directly from authorized South African distribution partners to ensure high quality, but if things don’t go as planned, we’ve got you covered with free returns on eligible items.

1. 7-Day “Cooling Off” Period (Change of Mind & Exchanges)

In accordance with the Electronic Communications and Transactions Act (ECT Act), if you change your mind or would like to exchange your item for a different product, you may request a return within 7 days of delivery.
• Free Return Shipping: For change-of-mind returns or exchanges, Office Stash covers all courier collection costs at zero expense to you.
• Condition: The item must be unopened, unused, and in its original packaging with all factory seals intact.
• Price Differences: For exchanges, if the replacement item is higher in price, the difference must be settled prior to dispatch. If it is lower, the difference will be refunded to you via EFT.
• Exclusions: Opened software, unsealed consumables (such as printer ink, toners, or cleaning chemicals), or customized/special-order items cannot be returned or exchanged.

2. Defective or Faulty Products

If your equipment is found to be defective within 6 months of delivery, you are entitled to a repair, replacement, or refund under Section 56 of the Consumer Protection Act (CPA).
• The Process: Once you log a return request, we will arrange collection via our primary couriers (e.g., The Courier Guy or MTE) at our expense.
• Assessment: Hardware will be submitted to the manufacturer’s authorized service center for technical verification.
• Exclusions: The warranty does not cover physical abuse, liquid damage, power surges, or lightning damage (we strongly recommend using quality surge protectors).

3. Incorrect Items Delivered

If we accidentally dispatch the wrong item, please notify us within 48 hours of receipt. We will arrange a courier collection and deliver the correct item at zero additional cost to you.

4. How to Log a Return or Exchange

To ensure your request is processed swiftly:
1. Email Us: Send your order number and photos of the product/packaging to sales@officestash.co.za. Please specify whether you require a refund or an exchange.
2. Wait for Approval: Our team will review your submission within 24–48 hours.
3. Courier Collection: We will book a door-to-door courier collection or provide a Pargo drop-off voucher (you will receive a waybill to attach to the parcel).

5. Refunds and Credit

• Processing Time: Once the returned item is received and inspected at our warehouse, your refund or exchange will be processed within 5 to 7 business days.
• Payment Method: Approved refunds are issued directly to your bank account via Electronic Funds Transfer (EFT) or to your original payment method.
• Zero Fees: We do not charge restocking fees or return shipping fees for items returned within policy criteria.

6. Order Cancellations

• Before Dispatch: You can cancel any order prior to courier pickup for an immediate full refund.
• After Dispatch: If the parcel is already in transit with our couriers, the request will be processed under our standard 7-day Return Policy (see Section 1).

Important Tech & Operations Tips:

• Keep Your Packaging: Manufacturers require the original box and serial numbers for warranty validation. Please retain all packaging for at least 6 months.
• Data Privacy: Ensure all personal data and user accounts are removed from laptops, tablets, or smart equipment prior to returning them.

Questions or Assistance?

Our support squad is ready to assist:• Email: sales@officestash.co.za
• Office Phone: +27 87 149 3647
• WhatsApp: +27 81 426 5596

Office Stash (Pty) Ltd (CIPC: 2024/590724/07)
• Location: 61 Becksberg Avenue, Die Hoewes, Centurion, Tshwane, 0157, Gauteng, South Africa