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Contact Us

Our Online Store Office

Mon - Fri 8:00am - 4:30pm

Head Office

Email: sales@officestash.co.za
Call Us:+27 87-149-3647
Address: Office Stash Pty ltd
61 Becksberg Avenue,
Die Hoewes,
Centurion,
Tshwane,
Gauteng,
0157
South Africa

Get in Touch

    Frequently Asked Questions

    🚀 Our Gear & Brands Are your products authentic?

    Absolutely. Every item from Mustek, Pinnacle, Syntech, Tarsus, Rectron, and Parrot Products is sourced directly from official South African distributors. No gray imports, no fakes—just 100% genuine gear with local warranties.

    What happens if a product is out of stock?

    Our stash moves fast! If an item shows as "Out of Stock," you can sign up for a restock alert. If you’ve already ordered and we hit a stock snag, we’ll contact you immediately with a choice of a similar upgrade or a full refund.

    Do you offer technical support for hardware?

    While we aren't a repair shop, we know our tech! If you're struggling with a setup for a Syntech gadget or a Mustek component, drop us an email. For heavy-duty technical faults, we’ll help you navigate the official warranty process with the manufacturer.

    📦 Shipping & Delivery. How much is delivery?

    Standard courier delivery usually R100.

    Which couriers do you use?

    We’ve teamed up with the pros: The Courier Guy, Fastway, and MTE for door-to-door delivery, and Pargo for convenient pickup points.

    How long until my order arrives?
    • Handling & Processing takes: 1–2 business days.

    • Delivery takes: 2–5 business days.

    • Note: Total amount of days for the customer to get the order is: 7 days. Orders placed before 12:00 PM are usually dispatched the following day!

    💳 Payments & Security. Is it safe to pay on your site?

    100%. We use industry-standard SSL encryption. Your payment data is processed through secure gateways—we never see or store your full card details.

    What payment methods do you accept?

    We’re all about options! You can pay via:

    • Cards: Visa, Mastercard, Amex.

    • Instant/Mobile: PayShap, Capitec Pay, Apple Pay, Google Pay.

    • EFT: Both Instant and Manual EFT.

    • Scan: Scan to Pay (Zapper/SnapScan).

    Why hasn't my Manual EFT order shipped yet?

    Manual EFTs can take 24–48 hours to reflect in our account depending on your bank. Once the funds land in our "stash," we’ll hit the "go" button on your delivery!

    🔄 Returns & Warranties. Can I return an item if I change my mind?

    Yes! You have 7 days to return unused, unopened items in their original packaging. Check our returns Policy for the full details.

    What do I do if my tech arrives faulty?

    Don't panic. Notify us within 48 hours for "Dead on Arrival" units, or follow our Warranty Page steps if a fault develops later. We’ll handle the collection and get it to the service centre for you.

    Contact Office Stash

    We believe in real connections and fast responses. Whether you’re a student looking for the right laptop, a gamer kitting out a new rig, or a business owner stocking up on consumables, our team is ready to help you gear up.


    Get in Touch

    • 📍 Visit Our Hub:  61 Becksberg Avenue
      Die Hoewes
      Centurion, Tshwane,
      0157
      South Africa

    • 📞 Give Us a Shout: +27 87-149-3647

    • ✉️ Drop an Email: sales@officestash.co.za

    • 💬 Live Chat: Available via the chat bubble on our homepage.


    Operating Hours

    Our stash is open and our team is active during the following times:

    • Monday – Friday: 08:00 AM – 16:30 PM

    • Saturdays: Closed

    • Sundays & Public Holidays: Closed (We’re recharging!)


    What to Expect When You Contact Us

    • 24-Hour Response Guarantee: We aim to reply to all email inquiries within one business day.

    • Technical Expertise: Need to know if a specific I.T component is compatible with your setup? Our team knows our brands inside and out.

    • Order Support: Have your order number ready for lightning-fast updates on your delivery via The Courier Guy or Pargo.


    Legal & Transparency

    • Registered Name: Office Stash (Pty) Ltd

    • Registration Number: 2024/590724/07